IT Support Curriculum Training - Service Desk analyst 1st level

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IT Support Curriculum Training - Service Desk analyst 1st level in Geneva, Zurich, Huston, San-Antonio, Dallas, Los Angeles, San Diego, New York, Washington, Chicago, San Francisco and anywhere in Switzerland, USA, Great Britain and Germany.


425.-/d
ID : 683

Goal : The goal of this curriculum is to get the necessary knowledge required for certifications to validate a position in a Service Desk. Get certified on ITIL Foundation v3, and on MCITP Windows, Enterprise Desktop Support Technician, on MCAS cursus for Master MS Office certification (for "power-user" support function)

Audience : Any IT professional willing to get a position in the IT support field as a Service Desk 1st level support team member

Prerequisites : Good knowledge and practice of english, knowledge in office computing (MS Office), common knowledge of main existing platforms (Windows, Unix, Linux).

Goals :
  • Introduction
  • Introducing training objectives
  • Certification on ITIL Foundation V3
  • Certification on MCITP
  • Certification on MCAS Excel
  • Certification on MCAS Word
  • Certification on MCAS Outlook
  • Certification on MCAS PowerPoint
  • Certification on MCAS Access
  • Certification on MCAS Windows
  • Training Conclusion,Exam

Pedagogical method : A certificate will be awarded to each participant who has attended at least 80% of the training.

Suggested duration (days) : 13

Daily price : 425 CHF
Price per day per trainee without course material, without certificate, without evaluation, without training room or computer


Tags : service desk, help desk, desk, mcts, windows 7, help-desk, helpdesk, mcas, mcitp, windows 7, win 7, 1st level, support, it, itil, foundation, technician, it support.