Communication by e-mail

Formation Human Resources - Communication by e-mail in Geneva, Zurich, Huston, San-Antonio, Dallas, Los Angeles, San Diego, New York, Washington, Chicago, San Francisco and anywhere in Switzerland, USA, Great Britain and Germany.

700.-/d

ID : 825

Goal : Participants will learn the e-mail SWOT and limitations. They will be able to write professional emails, adapting their style to the recipient, using a modern way of expressing clearly and correctly while having a service orientation to help develop the communication culture of the company successfully. They will also identify unnecessary communications to reduce the amount of mail.

Audience : Everyoner using e-mail on a daily basis.

Prerequisites : Having experienced the problems of improper use of business email.

Goals :

- Introduction

- Use of email in modern communication (principle "one-to-one")

- e-mail SWOT Analysis

- Inventory of benefits and disadvantages depending on spontaneous criteria

- Capacity, inconsistencies, goals, alternatives to e-mail

- Identification of the message recipient, choice and opportunity

- Important criteria for the development of an e-mail

- Grouping information in a single mail (allow time for reflection)

- Positive and precise formulation (service orientation)

- Choice of words, structure and design

- Tone of the message (control emotional charge)

- Definition of importance indicator and related problems

- Be professional in actions and words

- Not start with denials or critics

- Training in writing e-mails in specific cases of everyday life

- Management of information flow at mail reception

- Effectiveness in the workplace (administration, organization)

- Framework and ergonomics

- Email possibilities preview and use in one-to-one marketing

- Good and bad examples

- ...

Pedagogical method : Workgroups, assistance by the trainer, practical examples using the computer. 70% theory and 30% practice.

Suggested duration for presentiel training (days) : 1

Suggested duration for on-line training (days) : 1.2

Daily price in face-to-face : 700 CHF

Daily price in remote : 336 CHF

Daily price in remote for students : contact us (only if student card!)

Daily price in remote (with recording) : 3500 CHF

Prices are per day per trainee without course material, without certificate, without evaluation, without exam, without training room or computer (these are each optional and must be requested in addition in the contact form for the establishment of the quote).

Tags : training communication by e-mail, communication by e-mail course, communication, communication by e-mail, outlook good use, efficient use messaging.

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