Human Resources Training - Communication by e-mail

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Human Resources Training - Communication by e-mail in Geneva, Zurich, Huston, San-Antonio, Dallas, Los Angeles, San Diego, New York, Washington, Chicago, San Francisco and anywhere in Switzerland, USA, Great Britain and Germany.


700.-/d
ID : 825

Goal : Participants will learn the e-mail SWOT and limitations. They will be able to write professional emails, adapting their style to the recipient, using a modern way of expressing clearly and correctly while having a service orientation to help develop the communication culture of the company successfully. They will also identify unnecessary communications to reduce the amount of mail.

Audience : Everyoner using e-mail on a daily basis.

Prerequisites : Having experienced the problems of improper use of business email.

Goals :
  • Introduction
  • Use of email in modern communication (principle "one-to-one")
  • e-mail SWOT Analysis
  • Inventory of benefits and disadvantages depending on spontaneous criteria
  • Capacity, inconsistencies, goals, alternatives to e-mail
  • Identification of the message recipient, choice and opportunity
  • Important criteria for the development of an e-mail
  • Grouping information in a single mail (allow time for reflection)
  • Positive and precise formulation (service orientation)
  • Choice of words, structure and design
  • Tone of the message (control emotional charge)
  • Definition of importance indicator and related problems
  • Be professional in actions and words
  • Not start with denials or critics
  • Training in writing e-mails in specific cases of everyday life
  • Management of information flow at mail reception
  • Effectiveness in the workplace (administration, organization)
  • Framework and ergonomics
  • Email possibilities preview and use in one-to-one marketing
  • Good and bad examples
  • ...

Pedagogical method : Workgroups, assistance by the trainer, practical examples using the computer. 70% theory and 30% practice.

Suggested duration (days) : 1

Daily price : 700 CHF
Price per day per trainee without course material, without certificate, without evaluation, without training room or computer


Tags : training communication by e-mail, communication by e-mail course, communication, communication by e-mail, outlook good use, efficient use messaging.